Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime growth /

Rubio, Janet.

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime growth / Janet Rubio, Patrick Laughlin. - New York : John Wiley&Sons, cop. 2002. - XIV, 272 s. ; 24 cm.

Indeks.

Indeks.

0471035130

339.138 : 366