Fundamentals of service systems / 
Jorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt editors ; foreword by Jim Spohrer. 
 - Cham [etc.] :  Springer,  cop. 2015. 
 - XIX, 362, [6] s. :  il. ;  25 cm. 
 - Service Science: Research and Innovations in the Service Economy,  1865-4924 .
 - Service Science: Research and Innovations in the Service Economy .
<br/><br/>Bibliogr. przy rozdz. Indeks. 
<br/><br/><label>ISBN: </label>9783319231945 9783319231952 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Usługi.<br/>Usługi--badania.<br/>Usługi--zarządzanie.