Rubio, Janet. <br/><br/>
Planting flowers, pulling weeds :  identifying your most profitable customers to ensure a lifetime growth / 
Janet Rubio, Patrick Laughlin. 
 - New York :  John Wiley&Sons,  cop. 2002. 
 - XIV, 272 s. ;  24 cm. 
<br/><br/> Indeks. 
<br/><br/>Indeks. 
<br/><br/><label>ISBN: </label>0471035130 
<br/><br/><label>Universal Decimal Class. No.: </label>339.138 :  366