Allen, Derek  (1959- ). <br/><br/>
Analysis of customer satisfaction data :  a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research / 
Derek R. Allen & T.R. Rao. 
 - Milwaukee, Wisconsin :  ASQ Quality Press,  2000. 
 - XVII, 243 s. :  il. ;  24 cm. 
<br/><br/>Bibliogr. s. 231-234. Indeks. 
<br/><br/><label>ISBN: </label>0873894537 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Zadowolenie konsumentów.<br/>Statystyka.