TY  - BOOK
AU  - Allen,Derek
AU  - Rao,Tanniru R.
ED  - ASQ Quality Press.
TI  - Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research 
SN  - 0873894537
PY  - 2000///
CY  - Milwaukee, Wisconsin
PB  - ASQ Quality Press
KW  - Zadowolenie konsumentów
KW  - kaba
KW  - Statystyka
N1  - Bibliogr. s. 231-234. Indeks
ER  -